Refund policy
Refund Policy
At Solara Wellness, we want you to feel confident when shopping with us. Due to the nature of our wellness products, we are unable to accept returns on products that have been opened, used, tampered with, or are no longer in their original sealed condition.
Returns
We accept returns on eligible products within 7 days of delivery, provided that the product is:
- Unopened and unused
- Still sealed in its original packaging
- In the same condition in which it was received
- Accompanied by proof of purchase
Customers are responsible for the cost of returning eligible unwanted items unless the product was supplied incorrectly or arrived damaged.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order is damaged, defective, or you receive the incorrect product, contact us as soon as possible at info@solarawellness.co.za with your order number and clear photographs of the item and packaging.
Once reviewed, we will arrange an appropriate replacement or refund where applicable.
Non-Returnable Items
For hygiene, safety and quality control reasons, we cannot accept returns of:
- Opened or used wellness products
- Products with broken or removed seals
- Products that have been improperly stored after delivery
- Gift cards, if applicable
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider or bank.
Original shipping charges are non-refundable unless the order was incorrect, damaged or defective.
Cancellations
If you need to cancel an order, contact us as soon as possible at info@solarawellness.co.za.
If the order has already been dispatched, it may no longer be possible to cancel it.
Contact Us
For return or refund enquiries, contact:
Solara Wellness
Email: info@solarawellness.co.za