Shipping policy
Shipping Policy
At Solara Wellness, we aim to make delivery simple and reliable.
Order Processing
Orders are usually processed and prepared for dispatch within 2 business days after payment has been confirmed.
Orders placed over weekends or public holidays will be processed on the next business day.
Delivery Options
Customers can choose from the available delivery options shown at checkout, including:
- Pargo Pickup Point
- Standard Delivery, where available
Delivery options and shipping fees are calculated and displayed at checkout based on the delivery method selected.
Pargo Pickup Point
If you select Pargo Pickup Point, you will be able to choose an available pickup location during checkout.
Once your parcel arrives at the selected pickup point, you will receive a notification with collection instructions.
Please collect your parcel within the collection period communicated by Pargo.
Home Delivery
Home delivery orders are delivered to the shipping address provided at checkout.
Please ensure that your address and contact details are correct before completing your order, as incorrect information may cause delays.
Delivery Times
Estimated delivery times are generally 4–6 business days after dispatch, depending on your location and delivery method.
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather, high-order periods, or other circumstances outside our control.
Shipping Fees
Shipping fees are displayed at checkout before payment is completed.
Where promotional or free shipping thresholds apply, these will be shown on the website or at checkout.
Tracking
Once your order has been dispatched, tracking information will be provided where available.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery information.
If a parcel cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply before the parcel can be resent.
Lost, Damaged or Delayed Parcels
If your order arrives damaged, is significantly delayed, or appears to be lost in transit, please contact us at info@solarawellness.co.za with your order number so we can assist.
Please note that once a parcel has been handed to the courier, delivery timelines may be affected by the courier network and circumstances outside Solara Wellness’ direct control.
Contact Us
Email: info@solarawellness.co.za
Solara Wellness
Nature's Purpose. A Healthier You.
